Privacy Policy

We respect your privacy and are committed to protecting the personal data you provide when using our services. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and the rights available to you under applicable data protection laws, including GDPR where it applies.

1. Legal Status

We operate under a Curaçao gaming licence (Licence number: 8048/JAZ) and are subject to the laws and regulatory requirements that apply in that jurisdiction. The site accepts players from a range of countries, including the United Kingdom, but we do not hold a United Kingdom Gambling Commission (UKGC) licence and are not part of the UK GamStop scheme. If you are in a jurisdiction where online gambling is prohibited, you must not use our services.

2. Registration and Login Process — Data We Collect and Why

When you register and use an account with us we collect and process personal data necessary to create and maintain your account and to meet legal and regulatory requirements. This includes:

• Identity and contact details (name, date of birth, email address, postal address, phone number);
• Account and login data (username, password, security questions, account activity);
• Verification documents where required for identity checks (for example, government-issued ID and proof of address) to comply with age verification and anti-fraud procedures;
• Communications you send to our support team and our replies;
• Marketing preferences and consent choices.

KYC (identity verification) is required before certain account actions. We use the data collected at registration to set up and secure your account, to verify eligibility (including age limits — minimum 18 years), and to provide account-related services.

3. Games, Software and Usage Data

We collect information about the games and services you use and how you interact with them. This includes gameplay records, game selections, session times, and other usage metrics. We use this information to:

• Deliver and improve our games and services;
• Detect and prevent abuse, fraud, and cheating;
• Personalise your experience and display relevant content and offers;
• Generate anonymised statistics for business and compliance purposes.

4. Bonuses, Promotions and Marketing

We use your contact and gameplay data to operate promotions and to communicate offers you have opted to receive. Processing may include:

• Delivering welcome and recurring promotional offers where you have opted in;
• Managing your eligibility for promotional programs and monitoring compliance with promotional terms;
• Sending marketing communications by email or other means where you have consented or where allowed by applicable law.

You can change your marketing preferences at any time via your account settings or by contacting us.

5. VIP and Loyalty Program Data

If you participate in our VIP or loyalty program, we collect information about your tier, points and activity related to the rewards program. We use this data to manage privileges, display your status, allocate benefits and assess eligibility for specific VIP offers. Details of program mechanics and point accrual are available in your account after login.

6. Payment and Verification Data (What We Process for Compliance)

To meet legal and regulatory obligations related to account integrity and identity verification, we process certain verification data. This may include copies of identity documents and proof of address. We also retain records that demonstrate compliance with applicable rules and to detect and prevent misuse of our services. We do not disclose or describe banking or payment method details in this policy.

7. Key Terms Relevant to Personal Data

When you use our services, we process data to enforce our terms and to protect the security and integrity of our platform. This includes:

• Monitoring activity to detect abuse, bonus or account misuse and to enforce wagering and other terms;
• Applying maximum-bet and game-eligibility rules when bonuses are active;
• Restricting access and taking action on accounts that breach our terms or applicable law.

8. Mobile and Technical Data

When you access our services via mobile or desktop browsers we collect technical and device data such as:

• Device type, operating system and browser;
• IP address, time zone and language settings;
• Usage logs and performance data for our website and services;
• Cookies and similar technologies to improve functionality and remember your preferences.

This data helps us deliver a stable, responsive service and to diagnose and resolve technical issues.

9. Security, Fair Play and Customer Support

We use industry-standard security measures to protect personal data, including secure connections (SSL/TLS) and access controls. We train staff on handling personal data responsibly and limit access to those who need it to perform their roles.

We may use automated tools for fraud prevention, risk scoring and to support fair play and responsible gaming measures. You can contact support by email at [email protected] or via in-service support channels for account-related enquiries. We aim to acknowledge complaints promptly and to resolve them in a timely manner.

10. Responsible Gambling and Related Data Processing

We process personal data to provide responsible-gambling tools and to comply with safeguarding obligations. This processing supports:

• Deposit limits, time-outs, loss limits, session limits and self-exclusion choices;
• Monitoring and intervention where behaviour indicates potential harm;
• Referrals to support organisations and provision of educational materials.

We may share limited information with relevant support organisations where you request or consent to a referral. We list recognised support organisations in our responsible-gambling information within the site.

11. Advantages and Disadvantages — Privacy Considerations

We aim to provide secure, feature-rich services while protecting your privacy. Key advantages include responsive mobile access, a broad service offering and tools to support responsible gambling. Because we operate under a Curaçao licence and accept players from various jurisdictions, the regulatory protections that apply to you may differ from those available under other licences (for example, UKGC regulation). If you have concerns about data protection, please contact us at [email protected].

12. General Information, Retention and Your Rights

We retain personal data only as long as necessary to provide services, to comply with legal obligations, to resolve disputes, and to maintain records required by regulators. Retention periods vary by data type and legal requirement.

Your data protection rights (where applicable) include:

• The right to access the personal data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request deletion of your data in certain circumstances;
• The right to restrict or object to some processing activities, including direct marketing;
• The right to data portability for data you have provided to us in a structured, commonly used and machine-readable format;
• The right to withdraw consent where processing is based on consent;
• The right to lodge a complaint with a data protection authority in your country of residence if you believe your rights have been violated.

Where required by law, we rely on appropriate legal bases for processing, including performance of contract, legal compliance, legitimate interests, and where necessary, your consent.

If we transfer your personal data outside your jurisdiction, including to Curaçao or other countries, we will put in place appropriate safeguards such as contractual measures and technical protections to ensure an adequate level of security.

Contact

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy-related request, please contact us by email: [email protected].